Our offers and packages are subject to availability and apply to a limited number of rooms. If this room limit has been reached, the hotel cannot accept additional bookings, even if the hotel is not totally full. Rooms and prices may be limited or not available at certain times. The package deals are valid on Fridays and Saturdays unless stated otherwise. Prices are either per person or per room (see the description of the offer/package). The package price includes overnight accommodation and a breakfast buffet (for the number of nights in the package description), VAT and other items (such as theatre tickets or dinner) as stated in the description of the package.
For children’s rates, please contact the hotel.
We accept no responsibility for changes to prices and/or programmes nor changes to prices because of currency or VAT changes.
SCOPE OF THE POLICYThese general terms and conditions apply to all bookings of package deals from Nordic Sea Hotel, unless the conditions stated in the reservable package offer are more specific or contradict these general conditions. In such cases the conditions stated in the reservable package offer apply.
WHO IS RESPONSIBLE?The seller (Nordic Sea Hotel, a travel agency or other place where you bought and paid for the package trip) is responsible to you for the quality and implementation of all parts of the package trip, irrespective of whether the seller has produced them or has purchased them from organisers, transport companies or other subcontractors. In turn, each of them is responsible to the seller for their respective part of the complete travel package and for ensuring that the producers they use fulfil their commitments. Nordic Sea Hotel is the technical organiser. The seller is obliged to ensure that you receive the travel documents you need, that you are informed of all important changes that concern your booking and that suppliers receive payment for the services that you have purchased.
WHEN DOES MY BOOKING BECOME BINDING?Your booking becomes binding (to you) as soon as the seller confirms it verbally or in writing; these conditions apply from that moment, irrespective of whether you have paid for all, part or none of the package.
WHEN DO I PAY?The seller must receive the payment no later than seven (7) weeks before your arrival. Pay using a credit card or via postal giro or bank giro.
WHAT HAPPENS IF I DO NOT PAY IN TIME? This entails a risk that the seller may cancel your booking and charge you cancellation fees as stated in the next section. If this does not take place, you will be obliged to reimburse the seller for all costs he is liable to pay in the form of fees from subcontractors, etc.
WHAT HAPPENS IF I WANT TO CANCEL? You can cancel verbally or in writing by contacting the seller who sold you the package. The following cancellation fees apply:
If the seller is not Nordic Sea Hotel, always check whether the seller has any service and cancellation fees. *Does not apply to death, serious illness or a serious accident that affects you, your spouse, cohabiting partner, family or travelling companion. In addition, it does not apply if any other serious incident occurs that is beyond your control, that you could not foresee when booking and that makes it unreasonable to expect you to keep your booking. You must be able to provide proof of the incident from, for example, a doctor, an authority or an insurance company. Certificates must be sent to the seller no later than seven (7) days after cancellation in order to be taken into consideration. Please note that changes made to arrival or departure dates are counted as cancellation.
The hotel cannot be held responsible if a theatre performance or other event or service is cancelled by its organisers.
WHAT HAPPENS IF SOMETHING GOES WRONG? If all or parts of your package deal cannot be delivered according to your travel documents and no equivalent can be arranged that differs so little from the item you booked that you regard these differences as insignificant (e.g. hotels in the same class and location), you are entitled to cancel. In such cases the seller reimburses all that you have paid them, less the parts of the package that you have already used. If an event or a transport service is cancelled later than the day before it is due to take place, reimbursement only applies to tickets for events. If something goes wrong after arrival, try to get the problem solved on site (e.g. at the hotel). If you want to lodge a complaint afterwards, you should first contact the seller. Please note that it may be harder to remedy your complaint if you do not complain immediately.
WHAT HAPPENS IF WE DO NOT REACH AN AGREEMENT? If we do not reach an agreement, you can contact the Swedish National Board for Consumer Complaints. It consists of an independent chairperson and representatives of travel organisers and consumers. The consumer advisor in your home municipality can help you. The board’s address: ARN, Box 174, 101 23 Stockholm, Sweden.